Frequently Asked Questions (FAQs) - Ecco
Can I exchange the pair of shoes I bought at ECCO for another size?
Unfortunately, ECCO does not accept any exchanges because the availability of their products changes so quickly. However, you can return the shoes and place a new order.
What is the time frame for returns at ECCO?
If you’re not satisfied with your purchase, you can return it for a refund within 60 days of the original shipping date. Include the receipt from your online order. You can only return unused items. Please read the return policy for complete details.
Can I pay for my online ECCO purchase using my gift card?
Unfortunately, no. You can use ECCO gift cards in-store for purchases, but not for online orders.
Can I make a change to my ECCO order?
No. Once you place an order, you cannot modify it. Please be sure to check your order before you place it.
Can I get ECCO promo codes?
Yes! Subscribe to the email list to receive all the latest updates from ECCO. You can get ECCO promo codes, exclusive deals, access to new arrivals, and much more sent straight to your inbox.