Frequently Asked Questions (FAQs) - TotalWine.com
Where can I find the latest deals for Total Wine?
Sign up for the company newsletter to receive exclusive updates, sales, and more by simply entering your email address on the company’s website. Also, check out the Deals section on the site for the latest deals, offers, and limited-time specials.
Does Total Wine have a loyalty program?
Total Wine offers a loyalty program catered specifically to your location. Due to state-based regulations, the program differs from state-to-state. Look for the link to the loyalty program at the bottom of the Total Wine website for more information.
Can I pick up my order in-store?
You can save time and get your order within two hours by using Total Wine's free in-store pickup service. Total Wine will send you an email when your order is ready for pick up. Orders placed after the business closes will be available the following business day. Orders are available at the customer service desk at each store.
What is Total Wine's return policy?
Total Wine asks that you contact the customer service department for help with returns, as different states have different laws about the return of the purchased alcohol.
Does Total Wine ship to all states?
Currently, Total Wine ships alcohol to select U.S. states. Due to varying state regulations, the company cannot ship alcohol to all states. Non-alcoholic accessories are available for shipment across the United States, and you will see final shipping costs at checkout.