Frequently Asked Questions (FAQs) - Torrid
What is Torrid's return policy?
Torrid accepts returns in store and via mail with a receipt or packing slip within 60 days of the purchase date. You cannot return items without a receipt. You can return by mail any items bought through PayPal, Apple Pay, and Google Pay. All items returned by mail are subject to a $6 return shipping fee.
What is the Torrid Rewards program?
As a member of Torrid Rewards, you earn 1 point for every $1 you spend, and you receive an extra reward each time you reach 250 points. You can also earn points through several other activities such as clicking on Torrid's daily email and writing reviews of the products. The rewards program is free and offers members exclusive access to free shipping and returns, as well as Haute Cash (formerly called Torrid Cash).
Does Torrid offer free shipping?
Torrid offers free shipping to its Torrid Rewards members. Customers may also choose a ship-to-store option for free.
What is Torrid Cash?
Torrid Cash is a digital replacement for the previous Haute Cash paper coupons. Customers can earn cash-off coupons for purchases. These discounts are applied directly to a customer's Torrid Rewards account, so there is no need to enter discount codes. Keep an eye out on the app or website for opportunities to earn bonus Torrid Cash coupons.