Frequently Asked Questions (FAQs) - Timberland
What's Timberland’s shipping policy?
Timberland only ships orders on business days (Monday-Friday, excluding U.S. federal holidays). Timberland processes and ships orders once it receives your credit card authorization. Please note that Timberland uses flat-rate shipping.
How do I track my order on timberland.com?
The Timberland team assigns a tracking number to your package before shipping it. Once your order has shipped, you’ll receive an email from Timberland that includes a tracking link and your purchase information. The website’s tracking page displays your package’s estimated delivery date. You can also sign up for shipping and delivery notifications.
Who is eligible for Timberland’s Military Discount Program?
Active-duty military, retired military, military veterans, and reservists from the U.S. Army, Marine Corps, Navy, Air Force, Coast Guard, and National Guard are eligible for Timberland’s Military Discount Program. Registered dependents and military spouses are also eligible.
What payment methods does Timberland accept?
Timberland.com accepts several major credit cards at checkout: Mastercard, Visa, American Express, and Discover Card.
Other acceptable forms of payment include Timberland® Gift Cards, Timberland® eGift Cards, PayPal, PayPal Credit®, Klarna, and Apple Pay for iOS devices (Visa and Mastercard only). Use your Timberland promo code or Timberland coupons to save on your purchases.
How do I use Timberland gift cards for my purchase?
In order to use Timberland gift cards for payment, just enter your gift card number and eight-digit PIN while checking out. You can learn more about their Gift Cards and eGift cards by visiting Timberland.com.