Frequently Asked Questions (FAQs) - Sweetwater
Does Sweetwater offer free shipping on orders?
Yes! Almost every item you buy from Sweetwater qualifies for FREE shipping. Plus, there’s no minimum purchase requirement. If you have Sweetwater coupon codes, you can save more while you shop!
What is Sweetwater’s return policy?
If you’re not happy with your purchase from Sweetwater, you can return it for a refund or exchange within 30 days of the shipping date. To initiate a return, contact the Sweetwater team for a Return Authorization number, which is required. Make sure the products are in good condition and in their original box, with the UPC codes intact. Certain items don’t qualify for return. Please check the return policy for details.
What is Sweetwater’s 90-Day Used Gear Guarantee?
If an item marked Used fails to function properly, you can return it for a refund or credit within 90 days of the purchase date. Note that the items must have malfunctioned and not have been abused or misused for this guarantee to apply.
Which payment methods does Sweetwater accept?
Sweetwater makes payments convenient for its customers by offering several options. The music retailer accepts Visa, Mastercard, Discover, American Express, Diners Club, JCB, Yamaha Music & Sound Card, NAMM Music Money Card, money orders, Western Union, and certified or personal checks. You can use PayPal for online and phone orders. PayPal credit, TeleCheck, and flexible leasing options are also available.
Will my Sweetwater coupon codes expire?
Some coupons have expiration dates. Please check the details of your Sweetwater promo code to make sure you get the benefit of the offer.