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Frequently Asked Questions (FAQs) - Swarovski

Can I return a Swarovski gift for free?

If you return an item you’ve received as a gift, the refund will automatically go to the sender. Please note that you cannot replace or exchange products that were bought online. If you’re unhappy with a purchase, please return it as directed by the return policy and place a new order online for the desired product.

Does Swarovski replace missing crystals?

No. Swarovski does not repair, replace, or substitute any goods that are subjected to accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse.

How long is Swarovski’s warranty?

Swarovski offers a warranty period of two years from the receipt of the product(s). Use Swarovski coupons for discounts on purchases.

How do I exchange my Swarovski purchase?

You can exchange the items in saleable condition within 30 days of purchase. Be sure that your order is in its original packaging, unworn, unused, and just as it was sold. Please be sure to present your receipt as proof of purchase.

Can I return Swarovski merchandise in-store?

Of course! If you’re not completely satisfied with a Swarovski purchase or gift, you can return it within 30 days of receipt.