Smoky Mountain Knife Works Coupon Codes

Frequently Asked Questions (FAQs) - Smoky Mountain Knife Works

How does the “Save My Card” feature work?

No, your credit card information is not saved on our site. Instead, our credit card processor creates a profile for your info, which is encrypted and stored on their servers. The only information that is passed to us is the token. Likewise, SMKW.com does not save or have access to your credit card info. We offer our consumers this option to alleviate re-entering your personal data each time you shop with us.

May I apply for an SMKW discount code after placing the order?

SMKW discount codes can only be used during the checkout process.

Does smkw have a tracking number for my order?

We will send an email with your tracking number the morning after your order ships. However, if you created an account you can view your order information in your account, including the tracking number once the order ships. If you do not receive your tracking number via email and did not create an account, you may look it up by calling the SMKW Customer Service at (800) 327-5871, or send your question via email to help@smkw.com.

An item is missing from, or damaged in my order, what should I do?

If an item is missing from your order, check your invoice to see if the item was back-ordered, or if the item is no longer available. If your item is listed on the invoice, but not included with the order, or the item is damaged, please contact our customer service department.

Do I have to redeem the SMKW Coupon Code before the promotion ends?

Yes. The credits you receive from the SMKW coupon code must be used before they expire.