Submitted: this morning
Returns of items that are eligible for refunds are accepted within 40 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. Any items that are damaged when they arrive at the warehouse them are not eligible for a refund. If a returned item is open or used, a refund shall be offered at goop’s discretion, according to goop’s refund terms, which may include setting up a goop account for a store credit refund.
Goop will issue a refund when it has received your returned items. Shipping and handling charges are not refunded, except in the case of faulty or damaged items. Your refund will be credited to the form of payment used for the original transaction and will be in the amount of the product price, less the return label fee, if applicable. Please note that your bank may take up to 10 business days to process your credit card refund.
If you checked out as a guest, you will receive a shipping confirmation email with a tracking number. If you have an account with goop, you can track your order in the Account section.
The charge for standard shipping (one to three business day transit) is $5.95 for all orders under $50 before taxes and shipping, and free for all orders of $50 or more before taxes and shipping. Please note that processing may take up to two business days after the order is placed for standard shipping.Expedited shipping is $15 for UPS 2nd Day Air and $25 for UPS Next Day Air. Orders placed on weekdays before 11 a.m. Pacific/2 p.m. Eastern will ship the same day. Orders placed after 11 a.m. Pacific/2 p.m. Eastern or on weekends or holidays will ship the following business day. Expedited shipping is only available for addresses within the contiguous United States.
When you purchase a goop subscription, you’ll receive regular shipments of the products you have subscribed to at the frequency you choose; goop offers 30-, 60-, and 90-day subscriptions. Your subscription will continue until you cancel it. You’ll be charged each subscription period for the cost of the applicable products, plus shipping, handling, and sales tax. You may skip a subscription shipment, make changes to your subscription, or cancel at any time. There is no additional fee for a subscription, and there is no minimum purchase requirement.
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