Frequently Asked Questions (FAQs) - Rugs USA
Can I exchange a rug I bought online from Rugs USA?
Unfortunately, Rugs USA does not accept exchange requests at this time. You can, however, return your items and place a new order for the items you prefer. Please read the return policy for details.
Can I modify my Rugs USA order?
Once you place an order, Rugs USA cannot modify it. You can return your order when it arrives and place an additional order.
How do I redeem my Rugs USA promo code?
Have Rugs USA coupons or promo codes? You can redeem them on the cart page before checkout. If you forget to add your Rugs USA promo code, please contact the customer service team for assistance.
How can I get a Rugs USA protection plan for my rug?
You can buy a one-year or five-year protection plan through Rugs USA’s partner Mulberry. Please contact the customer service team for details.
Does Rugs USA offer deals and discounts?
Yes. Rugs USA offers deals and promotions from time to time. Please visit the Deals page of its website to learn about current offers.