Frequently Asked Questions (FAQs) - rue21
What is the rue rewards program?
It’s a rewards program for everyone who loves rue21. As a member of the program, you can earn points on shopping, redeem them on your favorite items, access exclusive deals and offers, and more.
Will my rue reward points expire?
Yes, the points you earn begin to expire after 18 months. Be sure to review the details of your reward points so that you get the benefit of them.
An item I ordered on rue21.com has a defect. What do I do?
If you’ve received defective items in your order, take your packing slip to the nearest rue21 store to get a refund, or call the customer service team at 1-866-533-4783 for assistance.
I included an item I don’t need in my online order from rue21. Can I remove it?
Unfortunately, you cannot change or cancel an order once you place it. However, you can return the merchandise you don’t need. Please check the return policy for more information.
How do I redeem my rue21 coupons?
You can redeem any rue21 coupons and promo codes during the checkout process. Simply enter the code in the Promotional Code box and click Apply.