Submitted: By mikke this morning
If you wish to make changes to your order, contact the customer service team. Since PajamaGram processes orders quickly, there’s no guarantee that you’ll be able to make the desired changes to your order. However, you can always return or exchange the items you receive.
PajamaGram wants its customers to be satisfied with the pajamas they order. Every PajamaGram order carries the Love-It Guarantee. If you’re not happy with your pajamas, PajamaGram will send a new item or a gift certificate of the same value as the original item purchased. Note that exchanges and gift certificates are only available for customized pajamas. Visit the PajamaGram website for more information.
Yes. If you’re unhappy with your purchase for any reason, you can return it to PajamaGram. All you have to do is print the exchange/return form and the return label. Fill out the form and include it in your return packaging, and affix the return label to the outside. You will also need your order number. There are certain exclusions in the policy. Please read the returns/exchanges page for full details.
Yes! PajamaGram allows you to exchange customized pajamas. Read the return and exchange policy for details and instructions.
If you have a PajamaGram coupon code, you can redeem it by entering the code in the Coupon Code field on the shipping form.
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