Frequently Asked Questions (FAQs) - Old Navy Canada
What is Old Navy Super Cash?
Super Cash is a program by Old Navy that lets you save big-time. You’ll receive an Old Navy coupon with every purchase you make in-store or online. Redeem it on your future purchases for great savings. Note that you can redeem any Old Navy coupon in-store, as well as online.
How do I redeem my Old Navy coupon?
You can use your Old Navy coupon at checkout. Enter your Old Navy coupon code during the checkout process and click Apply to get the discount.
How can I return items I bought online at Old Navy?
If you’re unhappy with any products, return them by mail or in-store within 45 days of purchase. Make sure the items are unused, unwashed, and in their original condition. Note that certain purchases, like final sale items and swimwear, cannot be returned. Read the return policy carefully, or contact the customer service team for assistance.
Can I get Old Navy promo codes and exclusive offers sent to me?
Yes! Sign up for the mailing list to get updates, news, deals, Old Navy promo codes, and more sent to your inbox.
I want to cancel my Old Navy order. How do I do it?
Contact Old Navy as soon as possible for assistance. Note that Old Navy is unable to cancel or edit orders once they have shipped or are in the shipping process.