Frequently Asked Questions (FAQs) - Mattress Firm
What is Mattress Firm’s 120-night sleep trial?
If your new mattress is uncomfortable, you can return or exchange it anytime between 21 and 120 days from the date of purchase. Please visit the Mattress Firm website for details.
Can I cancel my Mattress Firm order?
Yes! You can cancel your order by calling the salesperson whose number is listed on your invoice. If you made the purchase online, contact customer service for assistance.
The pillows I bought from Mattress Firm are uncomfortable. Can I return them?
Unfortunately, no. Pillows and some other accessories are considered final sale items and do not qualify for a return. Read the return/exchange policy for more details.
Is my Mattress Firm warranty valid?
Check the warranty card that arrived with your mattress to find out its coverage period. If you have questions, reach out to the customer service team.
Can I get Mattress Firm promo codes?
Sign up for the company’s emails to get your hands on the latest offers, news, product information, Mattress Firm promo codes, and more!