Success Rate: 27%
If your new mattress is uncomfortable, you can return or exchange it anytime between 21 and 120 days from the date of purchase. Please visit the Mattress Firm website for details.
Yes! You can cancel your order by calling the salesperson whose number is listed on your invoice. If you made the purchase online, contact customer service for assistance.
Unfortunately, no. Pillows and some other accessories are considered final sale items and do not qualify for a return. Read the return/exchange policy for more details.
Check the warranty card that arrived with your mattress to find out its coverage period. If you have questions, reach out to the customer service team.
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