Frequently Asked Questions (FAQs) - MAC Cosmetics
Can I return or exchange a MAC product?
If for any reason you are not completely satisfied with your MAC purchase, simply return the unused portion, and we will credit your account for the full amount of the purchase or exchange it for another item.
Please note that Gift Cards and eGift Cards cannot be returned or exchanged.
How do I use MAC Cosmetics coupons online?
You can use your MAC Cosmetics promo code at checkout. Enter the code in the Promo Code box and click Apply to get the discount.
What forms of payment can I use on MAC.com?
For online orders shipped within the United States, the following Credit Cards are accepted: American Express, Discover, MasterCard, and Visa. We also accept PayPal, AFTERPAY and Gift Cards, and eGift Cards purchased from MAC freestanding retail stores in the United States, Puerto Rico, Canada, Maccosmetics.com, and Maccosmetics.ca. Enjoy exciting deals when you apply your MAC Cosmetics promo code or MAC Cosmetics coupons at checkout.
When will I be charged for a pre-order purchase?
MAC Cosmetics does not charge your credit or debit card until your order ships. BeforePrior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account. These funds have not been deducted but are being held in your account for your order to be processed. Depending on your bank's or card issuer's policy, the authorization hold will typically last 3-7 days.
Why is my favorite product discontinued? Can I still purchase it?
Decisions on whether to discontinue or introduce a product or size are made based on consumer preferences and purchasing patterns across the country. To learn more about how our Gone But Not Forgotten team can assist you in locating your product, please visit us at https://www.elcompanies.com/en/news-and-media/contact-us/gone-but-not-forgotten.