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Frequently Asked Questions (FAQs) - Lensrentals.com

Which shipping carriers do Lensrentals use?

The default carrier is FedEx. Lensrentals will select the FedEx shipping method with the lowest cost that will deliver your order on or before your selected arrival date. If you prefer UPS shipping, you can select it during checkout. Simply click the drop­down shipping options menu to switch from FedEx to UPS service.

Does Lensrentals have a referral program?

Yes. Anytime a friend makes a purchase from Lensrentals using your lensrentals discount code, they will receive $25 off their first order and you will receive $25.

Which payment methods do Lensrentals accept?

Lensrentals accepts all major credit and debit cards, like Visa, AmEx, Mastercard, and Discover. Pretty much any credit or debit card is accepted, as long as it isn't a type of prepaid account. Lensrentals does not accept PayPal, electronic funds transfers, checks, or cash at this time.

How do Lensrentals calculate late fees?

On 4-day rentals, a late fee equal to 25% of the rental fee will be charged for each day the lens is late, beginning with the first day it’s overdue.

On rentals of 7 days or more, the late fee is assessed beginning on the second day the lens is overdue. If the late return of your lens requires the company to ship a lens to a waiting customer overnight, you will also be charged the overnight delivery charge.

What is Lensrentals Keeper?

You can first try and then buy a lens with this program. Just rent an eligible item, and you’ll get a credit for a portion of the rental fees. All Keeper items valued at $1,000 or more are covered by a 90-day limited warranty at no cost. It covers normal manufacturer defects, much like the original manufacturer warranty.