Frequently Asked Questions (FAQs) - Le Chateau
Why can’t I use my Le Chateau Gift card?
Beginning December 4, 2020, Le Chateau will not accept gift card payments online or in-store. If you have any questions, please contact its customer service team.
Why isn’t my Le Chateau promo code working?
If your Le Chateau promo code is not getting applied, verify that you have entered a valid code. Most Le Chateau coupons come with an expiration date and only apply to certain products. Read the terms and conditions of your coupon or promo code. If you’re still having trouble, contact the customer service team.
Can I cancel a Le Chateau order I placed yesterday?
Unfortunately, you cannot cancel an order once you have placed it. However, you have the option of returning your online order once you receive it.
Can I return/exchange a Le Chateau item I bought online?
Yes, you can return items within 15 days of the purchase date for a refund or an exchange. The merchandise must be unaltered and unworn and have all the tags intact. Certain items do not qualify for return or are subject to special conditions. Please read the detailed returns policy carefully.
Can I return a Le Chateau item I bought in-store?
No, you cannot return or exchange any item bought in a Le Chateau store, as those sales are final.