Frequently Asked Questions (FAQs) - King Size Direct
What is the Kingsize return/exchange policy?
If you’re not happy with your purchase, you can exchange or return it within 60 days of the ship date. Make sure the merchandise is unworn and unwashed. Kingsize is also happy to process an exchange for another size or color or a different product at no additional shipping charge.
How can I buy gift cards at Kingsize?
You can purchase Kingsize gift cards online or by phone. Please note that you can only purchase E-Gift Cards online. Simply select the denomination you’d like to share — from $10 to $200 — and they will send it to you.
How can I use my gift card at Kingsize?
To redeem your Kingsize gift card online, simply enter your card number and pin number in the gift card box during checkout. You can use gift cards at any of the FULLBEAUTY Brands. If there is a balance remaining on your order, you can also add another acceptable payment method (like another gift card, merchandise credit, King size promo code, or a credit card) to cover it.
What should I do if I received the wrong item from Kingsize?
If you’ve received an incorrect item, place a new order on the official website and return the incorrect item by following the instructions on the back of the packing slip. Call the toll-free number (800) 677-0249. The Kingsize team will be happy to issue a credit for the incorrect item to the original credit card, and will only charge your card for the correct item once they ship the item.
How do I shop from the Kingsize catalog?
You can also purchase your desired items from the Kingsize something catalog!
Simply enter the catalog item number in the search box that appears at the top of every page. Follow the prompts to complete your purchase. Use King size coupons to save extra online!
How soon will I get my Kingsize package?
Kingsize ships to all 50 states, including Washington D.C., U.S. territories, and APO/FPO addresses. It displays shipping options during checkout on the basis of your shipping address and the selected items. Please note that the Kingsize team needs 1-2 business days to process your order.
