Frequently Asked Questions (FAQs) - K&G
What is your in-store exchange policy?
All returns/exchanges must be made within 30 days of purchase. Make sure the original receipt is included. We will return the funds to the original payment method. Merchandise purchased with a credit card will only be reimbursed to the card used to make the purchase. We will make every effort to return products purchased with a debit card to the card used to purchase.
Refunds for more than $100.00 for checks and $200.00 for cash or debit card purchases that could not be reimbursed to the original card will be provided to you via check from our Corporate Offices. If register funds are not available for refunds of less than $100.00 for checks and $200.00 for cash or debit card purchases, our Corporate Offices will issue a check.
How many days does it take to receive the refund?
If you are not satisfied with your purchase, you can return any unused packages within 30 days of the delivery date. And you will receive your refund within ten days.
How do I redeem my K&G coupon?
You can redeem them during checkout. Simply enter your K&G coupon code, and the discount will be applied to your order.
Did my K&G Fashion coupon expire?
The K&G promotions are generally available for a limited time. Please check the details of your coupon to take advantage of the promotion.
Can the reward points be combined with other coupons?
Unfortunately, the K&G Rewards savings cannot be combined with other coupons or discounts unless otherwise stated. In addition, the K&G Rewards savings cannot be used for the purchase of gift cards.
