Frequently Asked Questions (FAQs) - KEEN Footwear
What is KEEN's warranty policy?
KEEN offers a warranty against manufacturing and material defects for one full year from the date of purchase. If you’re having an issue with your KEEN shoes, you can register a warranty claim. See the complete details of KEEN’s warranty process on the website.
What is KEEN’s online return policy?
Place your return request as early as possible after trying out your KEEN shoes. KEEN provides a free return label (conditions apply) that will be good for 30 days from your order date.
What payment methods does KEEN Footwear accept?
KEEN accepts the following payment methods: Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and keenfootwear.com gift cards.
KEEN has partnered with Sezzle to let you wear your new KEEN shoes and gear now and pay later. Just select Sezzle at checkout to split your payment into 4 interest-free installments over 6 weeks.
Does KEEN Footwear offer military discounts?
Yes. KEEN Footwear offers military discounts on shoes, boots, and sandals to support active and veteran military personnel and their families. Military personnel can become a member of the Pro Program and purchase KEEN shoes at a discount.
Does KEEN offer student discounts?
Yes. KEEN Footwear offers student discounts through Student Beans. You need to register and verify your student status with Student Beans to gain access to the offer. Students can use the KEEN Footwear promo code at checkout and enjoy $10 off orders worth $20 or more.