Frequently Asked Questions (FAQs) - Jewelry Television
Which payment methods does JTV accept?
JTV currently accepts Visa, Mastercard, Discover, American Express, debit cards, JTV Gift Card, and PayPal. The company also accepts its private-label retail credit card, JTV® Preferred Account.
How can I check the status of my JTV order?
Select Order Status at the top of the webpage and verify your identity to access it. Enter your Order ID and the phone number you used to place your last order in the designated fields. Click View Order Status to see the latest update on your order. If you are a registered user, simply click on Order to access information about your order status.
How do I apply JTV coupons to my order?
When your cart is full, proceed to the Payment Information page and locate the box labeled Have a promotion code? Enter your JTV promo code into the box and select Apply Code to view your discounted total. To proceed with your order, click Continue Checkout.
Can I stack JTV coupons?
You cannot combine JTV.com coupons with any other offers. The company honors only one coupon per order.
Does JTV offer free shipping?
JTV offers free shipping on orders over $49.
What is JTV's return policy?
If you’re dissatisfied with your purchase, you can send it back in its original condition, unused and unwashed, within 30 days of receipt for an exchange or refund.