Frequently Asked Questions (FAQs) - JR Cigars
How do I receive the JR Cigar Catalog?
Every month, JR Cigar releases a catalog that appears on its website. If you wish to receive a hard copy, go to the Contact Us page, select Catalog Request in the drop-down menu, and enter your mailing address.
Can I return an item I bought at JR Cigar?
Yes. You can return any item you’re not happy with within 30 days of purchase for a refund or exchange. Read the detailed return policy on the JR Cigar website.
I want to change my order at JR Cigar. How do I do it?
You cannot modify an online order once it is submitted. However, you can request a cancellation and place a new order for the desired items. Contact the customer service team for assistance.
Can I participate in two JR Cigar auctions at a time?
Absolutely! If you’re interested in multiple items, you can participate in more than one auction at a time.
Does JR Cigar have an app?
Yes! Your favorite smokes are just a few taps away with JR Cigar’s app, available on iTunes and Google Play. Search for Shop JR in Google Play or Steals and Deals in the Apple App Store to enjoy effortless shopping.