Frequently Asked Questions (FAQs) - J. Jill
What are the benefits of opening a J.Jill credit card account?
Open a J.Jill credit card account to enjoy the following exclusive benefits:
- 10% off your first J.Jill credit card purchase
- 5% off every subsequent J.Jill credit card purchase
- 20% off your entire purchase on one day of your birthday month
- Enjoy special offers, j jill coupons, jjill promo codes, and early access to events
- Complimentary gift packaging on all online orders
How long does it take to receive an international order from JJILL.COM?
JJILL.COM’s standard delivery time is 10 to 14 business days (Mon–Fri) from the date it ships the package. Don’t forget to grab J. Jill coupons to get products at best prices!
How much time do I have to return an item purchased on JJILL.COM?
You can return your J.Jill purchase if you are not completely satisfied with it. Any unworn, unwashed, and undamaged merchandise that is returned within 90 days of the original purchase date will gladly be accepted.
How can I check on returns and credits on J JILL.COM?
Simply click on Order Status in the bottom navigation bar of the official J.Jill website to check on returns and credits. You will receive a confirmation email once your credit has been applied to your credit card.
Where can I purchase a J.Jill gift card?
You can purchase J.Jill gift cards at any J.Jill store, online at JJILL.com, or by calling the toll-free number 1.800.295.2147.
Where can I use my J.Jill gift card?
You can use J.Jill gift cards to purchase merchandise in J.Jill stores, online at JJILL.COM, or from J.Jill catalogs. You cannot use them to make J.Jill credit card payments. Note that you cannot exchange J.Jill gift cards for cash.