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Unfortunately, you cannot cancel your order once you submit it. However, the customer service team might be able to help you if you contact them immediately. The ability to cancel depends on the status of your order.
You can return any products you’re unhappy with in-store or via mail for an exchange or refund. Contact the customer care team at firstname.lastname@example.org with your order number and reason for return in order to initiate the process. They will give you further steps to follow. You can also visit the Five Below website to learn more.
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No. You can only redeem eGift Cards at Five Below stores. Print the eGift Card or display it on your mobile device at the checkout counter to redeem it.
Please make sure you’ve entered the code correctly. Five Below coupons may carry certain terms and conditions, such as an expiration date, a minimum purchase requirement, and qualifying item restrictions. Be sure to read all the details before trying to use it.
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