Frequently Asked Questions (FAQs) - Farfetch
How do I receive Farfetch email updates?
Subscribing to Farfetch email updates will keep you abreast of new arrivals, trends, and exclusive Farfetch promo code. You can receive email updates by entering your email address at the bottom of the Farfetch homepage. Simply visit My Account on the website to manage your email preferences.
Can I place my Farfetch order over the phone?
Of course! Farfetch’s friendly customer service advisors will assist you with phone orders. Please visit www.farfetch.com/au/contact-us/. Use farfetch coupon codes to save more.
What payment methods does Farfetch accept?
Farfetch accepts the following forms of payment: Visa, Mastercard, American Express, Delta, Visa, Electron, PayPal, Apple Pay, Alipay (available in the U.S., Canada, China Mainland, Taiwan Region, Hong Kong SAR, and Macau SAR); UnionPay (only available in China Mainland, Taiwan Region, Hong Kong SAR, and Macau SAR); JCB (only available in Japan); iDEAL (only available in the Netherlands); and Sofort banking (only available in Germany, Austria, Switzerland, and Belgium).
Please note that Farfetch does not accept cash on delivery or installments as payment, except in Brazil.
How much does Farfetch charge for shipping?
Farfetch’s shipping charges vary depending on the size, weight, and destination of your package. The final shipping cost will appear at checkout. Farfetch charges one shipping fee for orders that meet a certain threshold. This means that you can purchase multiple items from multiple locations, and Farfetch will only charge you one shipping fee.
Can I return my customized item to Farfetch?
Unfortunately, Farfetch does not accept returns because customized items are specially created to your specification and taste.