Frequently Asked Questions (FAQs) - ESR Gear
What are the perks of becoming an ESR VIP member?
ESR VIP members can enjoy a variety of perks, including a free shipping code every month, a US$5 discount for signing up, a birthday reward, priority for new product testers, priority shipping and delivery, interactive activities, and more!
How do I become an ESR VIP?
After you place an order with ESR, you will receive an email inviting you to join the VIP program. Follow the instructions in the email to become a VIP member for free and enjoy various perks.
Can I get a student discount at ESR?
Yes! ESR offers a 20% student discount. Simply register on Student Beans and verify your student status.
How do I redeem my ESR coupons?
You can redeem your ESR coupons on the cart page or checkout page.
- To redeem a coupon on the cart page, enter your coupon code in the Coupons section below the total purchase details. Click the Proceed to Checkout tab to get the discount.
- To redeem a coupon on the checkout page, select the “Click here to enter your code” tab at the top of the page. Input your code and click Apply to get the offer.
How do I return products I bought online at ESR?
You can return online purchases within 45 days of the delivery date. The products must be in resalable condition, undamaged, and in the original packaging. Submit a ticket to get an RMA number, which you must write on the shipping label. For assistance with returns and refunds, contact firstname.lastname@example.org