Frequently Asked Questions (FAQs) - Discount Mugs
Can I apply a Discount Mugs coupon after my order is placed?
We are sorry. Discount Mugs coupons will not be honored on orders that have already been placed. We cannot make any exceptions.
How do I check the status of my order?
You will receive an email with a designated username and password after your order is being placed. You may use them to log into your account, where you can track the progress of your order.
What does “Error 126” mean?
We’ve implemented security measures to protect you from fraudulent transactions. If the billing information does not match system records, the payment will not be approved. For further assistance, please contact us with the provided error code.
Can I stack Discount Mugs promo codes?
In-store credits can be used to place an order and can be combined with live Discount Mugs promo codes. You can also redeem your Mug Bucks while applying your in-store credit code to your order.
What is your return policy?
If you are not happy with your purchase due to an error on our part, we will reprint the order and ship it to Ground Service. When an error has been confirmed, we will make every attempt to promptly reprint and resend the order. We will process the reprint order exactly as you had originally requested plus any necessary corrections. The product, artwork, or imprint color cannot be changed when processing the reprint unless pre-approved by us.