Frequently Asked Questions (FAQs) - DHgate.com
Does DHgate offer free shipping?
DHgate offers free delivery on select items that fulfill the minimum order requirement. Look for a Free Shipping tag under each product before you proceed with checkout.
How do I use DHGate promo codes?
It’s easy! Simply click on the DHGate coupon code you want to redeem. Go to the website and do your shopping. When your cart is full, enter the code in the designated field and click Apply before proceeding with checkout.
Your DHGate discount will reflect in your total.
How long does DHgate take to ship orders?
DHgate generally takes 3 to 15 working days to deliver orders. The delivery time varies depending on stock, the shipping method you choose, and your address.
Which payment methods does DHgate accept?
DHgate.com accepts the following payment options: PayPal, all major credit cards, wire transfer, and Western Union.
What is DHgate's return/refund policy?
If you are unhappy with your order, contact the seller and initiate a dispute process to request a refund. If you want a refund because of quality issues, be sure to provide proof of the defect. Go to the website to learn more about DHgate's refund policy.