Frequently Asked Questions (FAQs) - DAVIDsTEA.com
Which payment methods does Davids Tea accept?
The Canadian website accepts Visa and Mastercard credit cards, Visa debit cards, Apple Pay, and PayPal. The U.S. site accepts Visa, Mastercard, and American Express credit cards, Visa debit cards, and PayPal, as well as DAVIDsTEA gift cards. It also provides special discounts using the davids tea discount code.
Can I cancel or modify my Davids Tea order?
Davids Tea fulfills orders quickly to make sure you receive them as soon as possible. This means that once an order is placed they cannot cancel it, change any of the items in it, or change the shipping or billing address.
Does Davids Tea offer free shipping?
Yes. DAVIDsTEA offers free standard shipping within Canada and the U.S. when you spend $75 or more and a flat fee of $9.75 for orders under $75, before taxes and after discounts are applied. You must order from your respective country’s website (Canada or U.S.) to be eligible for free standard shipping.
What is Davids Tea’s return policy?
To return or exchange items you purchased in-store, just take the unused item to your local DAVIDsTEA store within 30 days of your original purchase, along with your receipt. You’ll get a refund, an exchange, or store credit in the form of a DAVIDsTEA gift card, which you can use online or in-store.
To return or exchange items you purchased online within the last 30 days, simply fill out the Contact Us form. Please be sure to include your order number and list the items you wish to return. If your order is eligible for a return, you will get a prepaid return shipping label So you can return your purchases by mail.
How can I track my shipment from Davids Tea?
Once your order has shipped, you will receive a shipping confirmation email with a Track Order button. Clicking on the button will bring up a page where you can follow the progress of your package. You will also be able to find the tracking number, davids tea coupon code used and the shipping carrier on the page.