Frequently Asked Questions (FAQs) - Cotton On
How can I track the delivery of my Cotton On order?
Once your parcel arrives at the store, Cotton On will send you an SMS or email to let you know that you can collect it. This may take 3-7 business days.
What payment methods does Cotton On accept?
Cotton On accepts all major credit cards (VISA, Mastercard, AMEX), PayPal, Cotton On Group gift cards, Apple Pay, Afterpay, Zippay, HUMM, Latitude Pay, and LayBuy.
How do I enter my promo code at Cottonon.com?
Simply enter your Cotton On promo code on the My Bag page. Select Apply a Promo Code and enter your valid Cotton On coupon code. Please note that promo codes are case sensitive, so be sure to enter the code correctly.
When will I receive points and vouchers for my recent Cotton On order?
Cotton On adds Perks points and any subsequent vouchers to your account when your order physically leaves the warehouse. Please note that, when you shop in-store, the reward points will appear within a 24-hour period. Use Cotton On coupon code for bigger savings.
What is Cotton On’s return process?
You can easily return online and in-store Cotton On purchases, as long as they meet the change of mind or faulty returns policy. Please see the website for more information.