Frequently Asked Questions (FAQs) - Coach
Why am I unable to use my Coach promo code?
If you’re having trouble using a promo code, please verify that you have entered the code correctly. Not all items qualify for a discount, so check your cart for any items the coupon does not cover. Be sure to read the details of the Coach Outlet promo code before using it.
Does my Coach Outlet coupon have an expiration date?
Most coupons carry an expiration date. Exercise your Coach promo code within the validity period to get your favorite products at a great price.
What is Coach’s returns/exchanges policy?
If you’re dissatisfied with your order, you can return it for a refund or exchange it within 30 days, either by mail or in-store. Make sure the products are unused. Certain items, like customized products, cannot be returned. Check the returns/exchanges policy on the Coach website for full details.
How can I be the first to know the latest information about Coach?
Provide your email address to join Coach’s mailing list and be the first to receive information about new arrivals, events, promotions, and more!
Does Coach have a price adjustment policy?
Yes. Coach will adjust the price of a full-price item that is marked down within 7 days of your purchase. Note that this adjustment does not apply to sale or discounted items.