Frequently Asked Questions (FAQs) - Catherines
What payment methods does Catherines accept?
Catherines accepts all major credit cards, including Visa, Mastercard, Discover/Novus, and American Express, as well as PayPal. It also accepts FullBeauty brand credit cards, including KingSize, Roaman's, Jessica London, Woman Within, Catherines, BrylaneHome, and FullBeauty cards, and the OneStopPlus.com Visa card.
How do I use a promo code while shopping at Catherines?
Simply enter the Catherines promo code in the designated field during checkout. The coupon automatically applies, and your promotion gets listed in the Promotions line.
What is the Catherines Perk membership?
As a Catherines Perk member, you are eligible for a 10% discount, among other benefits. Simply sign in to your Catherines account, and your 10% Perks discount will automatically apply to your shopping bag total. Your Perks discount appears on the red Discount line, located directly under Subtotal in the Order Summary area.
What is Catherines’ return and exchange policy?
If you are unhappy with your Catherines order, you can return or exchange any unworn, unwashed, or defective item within 60 days of the ship date. For returns, Catherines will send a refund in the form of a non-expiring e-gift card for the dollar value of your returned item(s). You also have the option of receiving a refund to your original payment method.
Please note that you cannot exchange heavy items, items purchased through Amazon or Walmart, items paid for using PayPal, or items shipped directly from third-party brands.
Does Catherines offer gift cards?
Catherines sends gift cards via First-Class Mail, and they arrive within 5 business days. You will receive e-gift cards 2-3 business days from the date of purchase.
Catherines will notify you by email when it sends an e-gift card. You cannot apply Catherines coupons and discounts to gift card or e-gift card purchases. If your order includes both gift cards and merchandise, you can only apply coupons or discounts to your merchandise total.