Frequently Asked Questions (FAQs) - Best Buy
Does Best Buy offer military discounts?
Many local store managers offer military discounts. Check your local store for the store policy.
Does Best Buy have a Price Match Policy?
Best Buy will match local retail competitors (including their online prices) and these qualifying online retailers: Amazon, Crutchfield, Dell, HP, and TigerDirect. Best Buy's Price Match Guarantee includes new items. Only one Price Match discount is allowed per customer, and the competitor’s product must be an exact match in brand, model, and color.
What is the return policy at Best Buy?
You can return or exchange all new, clearance, open-box, pre-owned, and refurbished products purchased from Best Buy. Best Buy may charge you a restocking fee.
What is Best Buy's Student Deals program?
You must have a My Best Buy membership to sign up for and use the Student Deals program. College students actively enrolled in at least one course at a post-secondary educational institution are eligible. Parents and legal guardians of students actively enrolled in primary, secondary, or post-secondary educational institutions are also eligible.
What are the My Best Buy Elite and Elite Plus programs?
You automatically get Elite status when you spend $1,500 or more on eligible purchases in a calendar year at Best Buy. The same is true if you put more than $1,500 or more in purchases on your My Best Buy Visa card.
Elite Plus members are customers who spend $3,500 or more on qualifying purchases or incur $3,500 or more in total charges on the My Best Buy Visa card.