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Frequently Asked Questions (FAQs) - Awaytravel.com

What is the 100-day trial at Away?

Most Away products come with a 100-day trial. Starting from the day you buy any product from Away, you have 100 days to live with it, vibe with it, travel with it, take a picture of it, put a sticker on it, or whatever it takes to make sure you love it. If it’s not the right fit for you, return it for a full refund or exchange. The Compression Socks, The Travel Neck Pillow, The Travel Blanket, and The Sleep Mask are fully refundable. Discount coupons and away coupon codes are also applicable. The Face Mask and Replacement Filters are final sales.

What’s your return and exchange policy?

If you decide that your new (non-personalized) Away product isn’t what you want, you can return or exchange it within 100 days of your purchase. Fill out the return or exchange request form at awaytravel.com/contact-us. All personalized items are made to order so, unfortunately, there is no 100-day trial and they cannot be returned or exchanged—but the usual warranties still apply. The 100-day trial period does not start over if you exchange your item. You’ll only have the remainder of your original 100-day trial to return your exchange order if you decide to do so. Shipping fees are not refundable, so if you selected expedited shipping for your order, you will only be refunded the cost of the item(s) you return. Please note that all returns must be shipped in a box, so you should hold onto your original packaging throughout the trial period.

Where does Away ship?

Away currently ships everywhere in the U.S., as well as Canada, Australia, and most of Europe. These are all the countries Away currently ships to Andorra, Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.

How much does Away charge for shipping?

Suitcases and bags ship for free via UPS Ground within the contiguous U.S. UPS Ground to Alaska, Hawaii, or Puerto Rico costs $25, Faster shipping costs $35, and Fastest costs $50. Accessories (per order, if purchased without a suitcase or bag) ship for free via UPS Ground to the contiguous U.S., or by UPS Ground to Alaska, Hawaii, or Puerto Rico for $15. Faster shipping costs $15 and Fastest costs $20.

Does Away sell gift cards?

Yes! U.S. customers can purchase digital gift cards at awaytravel.com/gift-card. Purchase physical gift cards at our U.S. retail locations. Both digital and physical gift cards are available in denominations from $25 to $2,000 USD and can be redeemed in all stores and online. The away promo code is not applicable while purchasing a gift card.